Withdrawal Instructions for Purchases of Goods

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

If you ordered several goods as part of a single order and these are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last item.

If goods are delivered in several consignments or pieces, the withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last consignment or piece.

To exercise your right of withdrawal, you must inform us:

HAIDER Telekom GmbH
Haidaway
Schäfereiweg 8
38723 Seesen
Germany
Telephone: +49 5381 1559
Email: info@haidaway.de

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form provided, but this is not obligatory.

You may also exercise your right of withdrawal online using the withdrawal function available in the footer of www.haidaway.de under “Vertrag widerrufen” (“Withdraw from contract”). If you use this online function, we will send you an acknowledgement of receipt on a durable medium, for example by email, without undue delay. This acknowledgement will include the contents of your withdrawal statement and the date and time it was received.

To meet the withdrawal deadline, it is sufficient to send your statement concerning the exercise of your right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery charges, except any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

Reimbursement will be made without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw from this contract.

We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

You must send back or hand over the goods to HAIDER Telekom GmbH, Haidaway, Schäfereiweg 8, 38723 Seesen, Germany, without undue delay and in any event no later than fourteen days after the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the fourteen-day period expires.

Return costs and vehicle transport

You bear the direct costs of returning the goods.

Goods suitable for parcel shipping may be returned using a suitable parcel carrier. The costs depend on the carrier and the shipment. For e-scooters and batteries, the carrier's acceptance and transport conditions for lithium batteries must be considered in addition to weight and dimensions. The vehicle transport rates below do not automatically apply to e-scooters suitable for parcel shipping.

Vehicles unsuitable for parcel shipping may be returned using a motorcycle or two-wheeler transport company suitable for the vehicle concerned. You are not required to use a particular carrier.

You may also return the goods personally. Arranging an appointment helps us receive the goods but is not a condition for the validity of your withdrawal.

For motorcycles, electric mopeds and other two-wheelers unsuitable for parcel shipping, you bear the direct return costs. For regular consolidated transport within mainland Germany over a distance of up to 800 km, these costs are estimated at no more than approximately the amounts shown below per vehicle.

The applicable weight and distance category is decisive. The amounts include statutory VAT, road tolls and the transport insurance included in the tariff. They are estimated transport costs, not an additional return handling fee charged by Haidaway.

Price reference: October 2026.
Calculation basis: MRT Motorbike Transport.
Further information about the transport rates

The category is determined by the vehicle weight and the transport booked. The transport calculation must specify the collection address and our return address at Schäfereiweg 8, 38723 Seesen, Germany. The carrier's method of calculating the tariff distance applies.

The table concerns the regular return transport of one vehicle, including its associated equipment. Separately requested express services or delivery on a particular date are not included in the estimate.

You may choose another suitable carrier, whose prices may differ. You remain free to use a less expensive suitable return method.

Island transport is outside our regular delivery area and takes place only by prior individual agreement. The same applies to vehicle transport exceeding 800 km or vehicles weighing more than 360 kg.

For such individually agreed deliveries, the different transport conditions and an estimate of possible return costs are communicated before the order is placed. The mainland rates above do not include ferry services.

Statutory provisions concerning the seller's obligation to bear necessary transport costs for justified remedies for defective goods remain unaffected.

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.