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Privacy Notice

Haidaway – a business division of HAIDER Telekom GmbH
Version: October 2026

1. Controller and contact details

The controller responsible for the processing of personal data described below is:

HAIDER Telekom GmbH
Schäfereiweg 8
38723 Seesen
Germany
Haidaway telephone: +49 5381 1559
Email: info@haidaway.de
Website: www.haidaway.de

Haidaway is a business division of HAIDER Telekom GmbH. Our showroom is located at Jacobsonstraße 9, 38723 Seesen, Germany. Our workshop and service department are located at Schäfereiweg 8, 38723 Seesen, Germany.

2. Purposes and legal bases

We process personal data to provide our online shop, handle enquiries and orders, process payments and deliveries, and perform agreed repair, service and rental activities.

Depending on the activity, this includes names, addresses, contact details, order and contract information, vehicle information, payment information and technical access data.

Processing necessary to perform a contract or take steps before entering into a contract is based on Article 6(1)(b) GDPR. We fulfil statutory documentation and retention obligations under Article 6(1)(c) GDPR.

We process data under Article 6(1)(f) GDPR where this is necessary for legitimate interests and your interests or fundamental rights do not override those interests. These purposes include operating the shop securely, handling general enquiries and establishing or defending legal claims.

Processing for which you provide consent is based on Article 6(1)(a) GDPR.

3. Hosting with ALL-INKL.COM

Our online shop is hosted by ALL-INKL.COM – Neue Medien Münnich, proprietor René Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany. The hosting provider's data centres are located in Germany.

Hosting involves processing the technical access data necessary to operate the shop and the customer, order and communication data stored in our shop.

The hosting provider may have technical access to data stored on or transmitted through its systems. Processing hosting data on our behalf is subject to Article 28 GDPR.

Processing necessary to provide and secure the shop is based on Article 6(1)(f) GDPR. Our legitimate interest is operating the shop securely and reliably. Where data is processed in connection with an order, Article 6(1)(b) GDPR applies.

Further information from the hosting provider

4. Technical access data and server logs

When you access the shop, your IP address must be processed so that the requested content can be transmitted to your device.

For technical delivery, fault analysis and security, additional information may be processed, including the time of access, pages or files requested, response status, amount of data transferred, referring URL, browser and operating system.

The purposes are delivering content, identifying and resolving technical faults, and protecting against misuse and attacks. The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is maintaining the shop's security and functionality.

Technical logs are retained only for as long as required for the relevant operational, fault analysis or security purpose. Where data is needed to investigate a specific security incident or pursue legal claims, further retention depends on the period necessary for that purpose and any applicable statutory obligations.

5. Cookies, local storage and privacy settings

Our shop uses cookies and browser storage functions, for example to manage the shopping basket, login sessions and your privacy preferences.

Storing information on your device or accessing information already stored there is governed by Section 25 of the German Telecommunications Digital Services Data Protection Act (TDDDG).

Section 25(2) TDDDG applies to technically strictly necessary storage or access. Other storage or access requires your consent under Section 25(1) TDDDG.

Where personal data is processed, the legal basis is Article 6(1)(b) GDPR for requested shop functions, Article 6(1)(f) GDPR for secure provision of the shop, or Article 6(1)(a) GDPR for functions requiring consent.

Your selected privacy preferences are stored in your browser's local storage. You can reopen and change your selection using the fingerprint icon in the shop.

Deleting local browser storage may cause you to be asked for your preferences again. You may withdraw consent at any time with effect for the future. This does not affect the lawfulness of processing carried out before withdrawal.

Session-related storage ends when the session expires. Persistent local storage remains until its intended expiry, a change to the settings or deletion in the browser.

For content from external providers, subsequent storage is also governed by the provider information linked in Section 10.

You can use your browser settings to delete or restrict cookies and other locally stored information. This may affect individual shop functions.

6. Customer accounts, orders and online withdrawal

When you place an order, we process the customer, billing and delivery information you provide, contact details, goods ordered, prices, delivery and payment information and related communications.

Where you create a customer account, we also process the login information required for that account and the order information available within it.

We use JTL-Shop and JTL-Wawi to manage our business processes. Using this software does not, in itself, mean that its developer has access to your order data.

The data is used to process your offer to purchase, any resulting contract, delivery, payment and communications, and to handle withdrawals and complaints. The legal bases are Article 6(1)(b) GDPR and, for statutory obligations, Article 6(1)(c) GDPR.

If you use the online withdrawal function, we process the information provided to identify the contract and handle your statement, including the contact address for the acknowledgement and the date and time of receipt.

This processing is necessary to handle your withdrawal and fulfil statutory acknowledgement and documentation obligations under Article 6(1)(b) and (c) GDPR.

Information marked as required during checkout is necessary to process the relevant activity. Without it, we may be unable to process the order or provide the requested function.

You may request deletion of your customer account using the contact details above. This does not affect contract and accounting records that must be retained by law.

7. Payment processing

We process the order, invoice and payment data necessary to handle payments. The scope and recipients depend on your selected payment method.

Our processing necessary to perform the contract is based on Article 6(1)(b) GDPR. We fulfil statutory retention obligations under Article 6(1)(c) GDPR.

Advance payment and payment on site

For bank transfers, we process the receipt of payment, payer's name, amount, payment reference and account information transmitted as part of the banking transaction.

For payment on site, we process the information necessary to record the payment and allocate it to the relevant transaction.

PayPal

If you select PayPal, the data necessary to process payment is transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg.

This includes, in particular, your name, contact information, payment amount and order information.

PayPal also processes data as an independent controller, including for its payment and security procedures. Further details are provided in PayPal's privacy notice.

Cash on delivery

Where cash on delivery is offered and selected, we transmit the information necessary for delivery and collection of payment to the delivery or transport company.

This includes the recipient, delivery address, amount due and payment allocation information.

easyCredit instalment purchase

If you select easyCredit instalment purchase, the required information is transmitted to, or collected during the application process by, TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg, Germany.

This includes identity, contact, order and payment information. TeamBank processes data to assess and perform the instalment purchase, including a creditworthiness assessment, and also processes the relevant data as an independent controller.

The instalment purchase privacy information made available before the agreement is concluded provides further details on data categories, creditworthiness checks, credit reference agencies, legal bases and any automated decisions:

easyCredit instalment purchase privacy information – official German PDF

8. Parcel delivery, freight forwarding and vehicle transport

To deliver goods, we provide the necessary data to the parcel carrier, freight forwarder or vehicle transport company commissioned for the particular order.

This includes the recipient's name, delivery address, shipment or order reference and information about the goods necessary for transport.

Telephone numbers and email addresses are provided for scheduling where necessary for the agreed delivery. Any additional disclosure for optional notification services is based on separate consent where required.

The legal basis for disclosure necessary to perform delivery is Article 6(1)(b) GDPR. Article 6(1)(a) GDPR applies to processing based on separately granted consent.

9. Enquiries, repairs, service and rentals

When you contact us by email, telephone or contact form, we process your contact details and message.

Repair and service enquiries may also involve vehicle data, serial numbers, fault descriptions, photographs, repair history and billing information.

For rentals, we process the contract and contact data necessary for booking, handover, return and invoicing, and any information required to verify identity or driving entitlement and document damage.

Processing takes place to handle your enquiry and perform pre-contractual steps or a contract under Article 6(1)(b) GDPR.

General communications and the protection or enforcement of claims may be based on Article 6(1)(f) GDPR. Statutory documentation and retention obligations are fulfilled under Article 6(1)(c) GDPR.

Where a repair or warranty matter requires the involvement of a manufacturer or service partner, we provide the information necessary for that activity.

If you contact us through an external service or follow a link to a separate booking portal, the relevant provider's information also applies to processing performed there.

10. Google product listings and reCAPTCHA

Our publicly accessible product pages may be indexed by search engines such as Google and displayed in search results or product listings.

Public product information includes product names, descriptions, images, prices, availability and links to product pages.

Public product information must be distinguished from personal customer, order and payment information. An export consisting solely of public product information is not visitor tracking.

This information about product listings does not describe the use of Google Analytics, advertising pixels or the transfer of customer lists.

If you follow a Google search or product link to our shop, Google processes information about your use of its own service as an independent controller.

The processing described in this privacy notice applies to your subsequent visit to our shop.

Further information about processing by Google

Google reCAPTCHA v2 – protection of forms

The “JTL Google reCaptcha v2” plugin is configured to protect against automated form submissions.

If you use a protected form and enable reCAPTCHA through the privacy settings, a connection to Google is established.

The relevant provider for users in the European Economic Area is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

When reCAPTCHA runs, information may be processed including your IP address, browser and device information, the page accessed and your interaction with the verification process.

Google sets the “_GRECAPTCHA” cookie when the service runs to provide risk analysis. The purpose is to distinguish human submissions from automated misuse and spam.

Enabling the service through the consent manager is based on your consent under Article 6(1)(a) GDPR and, where information is stored on or accessed from your device, Section 25(1) TDDDG.

You can withdraw permission with effect for the future using the fingerprint icon in the shop. Without permission, the protected form may be unavailable. You can contact us alternatively by email or telephone.

Google may process data outside the European Union or European Economic Area, particularly in the United States.

Such transfers must also meet the requirements of Articles 44 et seq. GDPR. Consent to embedding the service does not replace those requirements.

Further information about processing, retention criteria and Google's transfer mechanisms:
Google Privacy Policy
Google reCAPTCHA information

11. External links and social networks

Our website contains links to external services and social media profiles. An ordinary link opens the external page only when you follow it.

The relevant provider's privacy information applies to processing on that page.

If you contact us through a social network, we process the messages and profile information you provide to respond to your enquiry.

The legal basis is Article 6(1)(b) GDPR or, for general communications, Article 6(1)(f) GDPR, based on our legitimate interest in communicating with customers.

12. Recipients and retention periods

Where necessary for the relevant activity, recipients may include our hosting provider, payment service providers, banks, parcel and vehicle transport companies, service partners, tax and legal advisers and authorities where disclosure is required by law.

Transfers to third countries are subject to Articles 44 et seq. GDPR.

We retain data for as long as required for the stated purpose or by statutory retention obligations.

Order, contract and accounting records are retained in accordance with applicable commercial and tax requirements.

Data relating to completed enquiries is deleted when no longer required, unless legal obligations or necessary evidential purposes require further retention.

Where claims or disputes arise, retention may be necessary until the matter is concluded or the applicable limitation periods expire.

Data no longer needed for ongoing activities is retained with its use restricted to the relevant retention purpose.

13. Your rights

Subject to the statutory requirements, you have the right of access to your personal data under Article 15 GDPR, rectification under Article 16 GDPR, erasure under Article 17 GDPR, restriction of processing under Article 18 GDPR and data portability under Article 20 GDPR.

You may withdraw consent at any time with effect for the future. Processing carried out before withdrawal remains lawful.

To exercise your rights, contact info@haidaway.de or write to the address given in Section 1.

Right to object under Article 21 GDPR

Where we process your data under Article 6(1)(f) GDPR, you may object at any time on grounds relating to your particular situation.

We will then stop processing the data unless we demonstrate compelling legitimate grounds overriding your interests, rights and freedoms, or require the data to establish, exercise or defend legal claims.

You may object at any time to processing for direct marketing without having to give reasons relating to your particular situation.

Under Article 77 GDPR, you also have the right to lodge a complaint with a data protection supervisory authority.

In particular, you may complain to the authority in the country of your habitual residence, place of work or the alleged infringement.

The data protection supervisory authority for Lower Saxony is responsible for us. Current contact details are available at:
www.lfd.niedersachsen.de

14. Changes

We update this privacy notice when our processing activities or legal requirements change.

The current version is available in the shop under “Datenschutz” (“Privacy”).